During emergencies, you still get our best effort.
Our standard service ensures all colour orders you place today by 3pm will be matched, checked and dispatched on overnight transport. Textures are dispatched the following day.
And then there are emergencies…
Those super-urgent orders where “I need this colour made immediately so it can be picked up NOW!” or “it’s 5 o’clock and it must go tonight!”
WE WILL DO IT - HOWEVER…
In emergencies, it is impossible to maintain our stringent colour matching procedure, which is:
“Tinting, mixing, sampling, spraying, drying, verifying colour match quality by computer and expert visual examination, then formulating any corrections… repeating the process until the correct match is achieved… recording all results and attaching the final colour swatch to the can.”
When emergencies arise and you need your colour immediately, our matching procedure is shortened drastically to:
“Tinting and mixing.”
In these cases, we can’t ensure the
colour – only the speed.